Terms and Conditions
1. Definitions
1.1 “the Supplier” means Hiflo Plumbing Solutions and any successor or assignee.
1.2 “the Client” means the person purchasing the goods and/or services and any entity acting on behalf or with the authority of the Client.
1.3 “Guarantor” means the person(s) who agrees to be liable for the debts of a Client as may be specified in any credit application, quotation, or correspondence between the parties.
1.4 “LPR” refers to the Local Plumbing Regulator.
2. Payments and Security
2.1 Payment terms are as stated in the Supplier’s invoice. If no payment terms are specified, payment is due immediately upon completion of the works.
2.2 For projects spanning one month or longer, the Supplier may issue invoices at the end of each calendar month. These invoices are payable within seven (7) days unless otherwise agreed in writing.
2.3 An account-keeping fee of 2% per month may apply to overdue amounts.
2.4 The Client indemnifies the Supplier against all fees, recovery costs, legal expenses, and other claims arising from the Client’s default under these Terms and Conditions.
2.5 The Supplier may halt ongoing work without prior notice if payments are overdue.
2.6 To secure all monies owed, the Client and Guarantor (if applicable) grant the Supplier a charge over their property, allowing the Supplier to register a caveat if necessary.
2.7 Ownership of all materials and goods supplied remains with the Supplier until full payment is received. The Supplier may reclaim these materials at its discretion if debts remain unpaid.
2.8 The Supplier may register a security interest on the Personal Property Securities Register to secure all monies owed.
2.9 Payments can be made via cash, bank transfer, or credit card. Credit card payments may incur a surcharge of up to 1.9% plus $0.20 per transaction.
2.10 All prices are exclusive of GST unless explicitly stated otherwise.
2.11 The Supplier reserves the right to terminate credit arrangements without notice.
2.12 Cancellations made within 24 hours of a scheduled booking may incur a $99 fee, and any deposits paid will be forfeited.
3. Warranties
3.1 Product warranties are provided by the respective manufacturers. The Supplier is not liable for damages caused by product failure.
3.2 The Supplier provides workmanship warranties as per LPR statutory requirements and the Australian Consumer Law.
3.3 Warranty claims will only be addressed once the Client’s account is fully paid.
3.4 The Client must provide the Supplier with a minimum of five (5) business days to address warranty concerns before engaging third-party contractors.
3.5 Re-attendance for non-warranty issues will be charged at the Supplier’s standard rates.
3.6 Liability is limited to the value of the works provided. The Supplier will not be held responsible for delays or indirect/consequential losses.
3.7 Materials and products are at the Client’s risk immediately upon installation or delivery, and insurance coverage is the Client’s responsibility from that point.
4. Refunds
4.1 Refund requests must be made in writing within thirty (30) days of job completion.
4.2 Approved refunds will be provided on a pro-rata basis, considering the extent of any defect.
4.3 Refunds are not available for fault-finding or diagnostic labour.
4.4 These Terms and Conditions do not override applicable provisions of the Australian Consumer Law.
5. Acceptance
5.1 Engaging the Supplier’s services constitutes acceptance of these Terms and Conditions.
5.2 The Client must inspect works upon completion and notify the Supplier in writing of any concerns within seven (7) days.
6. Quotations
6.1 Quotations are based on visible conditions and do not include unforeseen issues (e.g., underground or wall cavity conditions).
6.2 Variations to the agreed scope of work may incur additional charges.
6.3 Quotations are valid for thirty (30) days unless otherwise specified.
7. Works
7.1 The Client is responsible for marking the location of underground services.
7.2 The Supplier is not liable for damages to unmarked underground services.
7.3 Variations arising from unforeseen circumstances (e.g., hard digging, rock, or additional work) will incur additional costs.
8. Intellectual Property, Confidentiality, and Privacy
8.1 All intellectual property remains the sole property of the Supplier.
8.2 The Supplier may use project-related images and details for marketing purposes, excluding confidential information.
8.3 The Supplier complies with all privacy laws regarding the collection, storage, and use of personal information, including the Australian Privacy Principles (APP).
9. Force Majeure
The Supplier will not be held liable for delays or failure to perform due to circumstances beyond its reasonable control, including but not limited to natural disasters, strikes, supply chain disruptions, or government restrictions.
10. Limitation of Liability
10.1 The Supplier’s liability is limited to the value of the works provided.
10.2 Under no circumstances will the Supplier be liable for indirect, incidental, or consequential damages, including but not limited to loss of income, business interruptions, or additional costs.
11. General
11.1 These Terms and Conditions are governed by the laws of Australia.
11.2 If any provision is deemed invalid or unenforceable, the remaining provisions will continue to apply.